Workarounds & Troubleshooting

This articles offers some solutions to the major issues players can find when testing Star Citizen Alpha 3.15.

This is by no means a complete list. Only some issues are listed.

Issue:

If you have logged out in the bed but then upon login you cannot get out of bed when holding "Y" key (exit bed key).

Changing servers keeps putting you back into the same bad.

Holding interaction key ("F") provides no "Exit bed" option (only Log out).

Solution:

• Go back to the menu
• Change your character in the customer customization menu (modify the head or change sex)
• Rejoin the game and select a different server to your region (USA, AUS, EU)

You should now spawn at a station or planet. If this has not worked, keep trying the above steps. Sometimes it can take a few tries.

Final Solution:

If this still does not work perform a character reset .

Issue:

You got into a seat but now cannot get out when holding "Y" key (exit seat key).

Holding interaction key ("F") provides no "Exit seat" option.

Solution:

• Go back to the menu
• Rejoin the game in the same server if you can

You should now either appear at a station or city of your last spawn or in the seat again but this time able to get out. If you are in the same server you can return to your ship's location.

Final Solution:

If this still does not work exit to menu and change server region (US, EU, AU). Your ship should also be available at your location.

Issue: Cannot see nav makers, player markers or mission markers.

Navigational markers are missing while playing the game. The quantum destinations are missing. Party members markers are missing. Mission markers are missing.

Solution:

Check your character's head. Do this by going 3rd person and removing your helmet. If your character's head is missing this explains why you are not seeing the markers.

To fix this issue:

• Go to menu
• Open the Character Customization
• Change your head features and / or sex and save
• Relaunch the Persistent Universe

This may take a few tries but will work. Once you have spawned with a head all your nav markers will be back!

Final Solution:

If this still does not work perform a character reset .

Issue:

You want to quantum jump to a destination but you are getting the "obstructed" message or can see the nav markers but not the destination marker.

Solution:

There are navigational issues which prevent from tracing a path the destination and often the routing will not figure out the navs to assign to the complete route around any objects.

If your destination shows obstructed:

Fly around or past any points of interest such as space stations. Make sufficient distance to clear the jump path from any asteroids, ships or other objects.

If you are too close to a planet's or moon's surface you will also not be able to jump. In this case get sufficient altitude (varies by astral object).

If your destination does not appear as a marker:

Pull up your StarMap (F2). Click on CLEAR ROUTE. Select another destination around the object that is in direct line. Jump there first. See if from the new destination you can now set the correct final destination.

Use OM1 and OM2 markers located at the poles of planets and moons to easier navigate.

Solution 2:

If your ship still cannot jump and you think everything should be ok. Then try the following:

• Press U to turn off the ship
• Exit the seat
• Reenter the seat
• Turn the ship back on
• Try to quantum again

This should reset the systems and allow you to jump assuming you are not still obstructed.

Issue:

Character is missing head.

Solution:

• Go to the game menu
• Go to character customization
• Change and save character appearance
• Relaunch

This might take several tries and may even require a sex change but works quite reliably.

Final Solution:

If this still does not work perform a character reset .

Issue:

You have accepted a mission but you cannot see the mission marker waypoint in your hud.

Solution:

• Open your mobiGlas and go to Contracts Manager
• Go to the accepted missions tab
• Click Track if the mission is not tracked, if not click Untrack then Track.

This should restore the missing marker.

Note: This solution doesn't work all the time.

Issue:

You cannot equip armor.

Solution:

• First put on a flight suit

This should enable you to put on armor. You cannot equip armor in Alpha 3.15 over regular clothes or no clothes, a flight suit is required.

Solution:

• Wait. Stay by your ship and wait for about 2 minutes. The ship will shake and pop into position.

Solution 2:

• Return to the ship spawning terminal. Spawn another ship or try the same ship again.

Ships spawning with parts into the landing pad is an issue and could be for some time to come. Generally waiting or respawning the ship will work. Changing server regions might help also.

Issue:

Your character is missing eyes. Many things don't work such as mobiGlas and inventory.

Solution:

Change your appearance in the character customization screen and save. Relaunch the persistent universe and your eyes should be back

Solution 2:

If changing appearance doesn't work to fix the eyes missing, then go to Arena Commander and launch a Free Flight. Relaunch the persistent universe.

Final Solution:

If this still does not work perform a character reset .

Issue:

Going into water causes the player character to die.
 

Solution:

Stay away from water. Water physics such as swimming or ship floating are not in yet.
 

Issue:

When trying to change a ship loadout the ship is not in the list.

Solution:

Ships can only be modified from the same location they are stored.

• Make sure that your ship is available and not destroyed or unknown
• Make sure you are at the same location as the ship
• This should allow you to edit your ship's loadout

Be sure to claim the ship if necessary. This will rest the ship's location and loadout removing any damage or items stored in the ship.

Issue:

Trying to land the ship seems very unstable.

Solution:

Turn off proximity assist. Proximity assist might be causing your ship to do strange things near landing pads.

• Go to menu (ESC)
• Scroll down and look for Flight - Proximity Assist Defaults On
• Turn off

Issue:

The elevator in your building is missing.

Solution:

Turn around and walk away from the elevator.

• Walk as far down the hallway away from the elevator as you can
• Wait a while
• Return to the elevator
• The elevator should now appear

Solution 2:

Change server by relaunching Star Citizen and changing region (EU, US, AU).