Workarounds & Troubleshooting

This articles offers some solutions to the major issues players can find when testing Star Citizen Alpha 3.15.

This is by no means a complete list. Only some issues are listed.

Issue:

If you have logged out in the bed but then upon login you cannot get out of bed when holding “Y” key (exit bed key).

Changing servers keeps putting you back into the same bad.

Holding interaction key (“F”) provides no “Exit bed” option (only Log out).

Solution:

• Go back to the menu
• Change your character in the customer customization menu (modify the head or change sex)
• Rejoin the game and select a different server to your region (USA, AUS, EU)

You should now spawn at a station or planet. If this has not worked, keep trying the above steps. Sometimes it can take a few tries.

Final Solution:

If this still does not work perform a character reset .

Issue:

You got into a seat but now cannot get out when holding “Y” key (exit seat key).

Holding interaction key (“F”) provides no “Exit seat” option.

Solution:

• Go back to the menu
• Rejoin the game in the same server if you can

You should now either appear at a station or city of your last spawn or in the seat again but this time able to get out. If you are in the same server you can return to your ship’s location.

Final Solution:

If this still does not work exit to menu and change server region (US, EU, AU). Your ship should also be available at your location.

Issue: Cannot see nav makers, player markers or mission markers.

Navigational markers are missing while playing the game. The quantum destinations are missing. Party members markers are missing. Mission markers are missing.

Solution:

Check your character’s head. Do this by going 3rd person and removing your helmet. If your character’s head is missing this explains why you are not seeing the markers.

To fix this issue:

• Go to menu
• Open the Character Customization
• Change your head features and / or sex and save
• Relaunch the Persistent Universe

This may take a few tries but will work. Once you have spawned with a head all your nav markers will be back!

Final Solution:

If this still does not work perform a character reset .

Issue:

You want to quantum jump to a destination but you are getting the “obstructed” message or can see the nav markers but not the destination marker.

Solution:

There are navigational issues which prevent from tracing a path the destination and often the routing will not figure out the navs to assign to the complete route around any objects.

If your destination shows obstructed:

Fly around or past any points of interest such as space stations. Make sufficient distance to clear the jump path from any asteroids, ships or other objects.

If you are too close to a planet’s or moon’s surface you will also not be able to jump. In this case get sufficient altitude (varies by astral object).

If your destination does not appear as a marker:

Pull up your StarMap (F2). Click on CLEAR ROUTE. Select another destination around the object that is in direct line. Jump there first. See if from the new destination you can now set the correct final destination.

Use OM1 and OM2 markers located at the poles of planets and moons to easier navigate.

Solution 2:

If your ship still cannot jump and you think everything should be ok. Then try the following:

• Press U to turn off the ship
• Exit the seat
• Reenter the seat
• Turn the ship back on
• Try to quantum again

This should reset the systems and allow you to jump assuming you are not still obstructed.

Issue:

Character is missing head.

Solution:

• Go to the game menu
• Go to character customization
• Change and save character appearance
• Relaunch

This might take several tries and may even require a sex change but works quite reliably.

Final Solution:

If this still does not work perform a character reset .

Issue:

You have accepted a mission but you cannot see the mission marker waypoint in your hud.

Solution:

• Open your mobiGlas and go to Contracts Manager
• Go to the accepted missions tab
• Click Track if the mission is not tracked, if not click Untrack then Track.

This should restore the missing marker.

Note: This solution doesn’t work all the time.

Issue:

You cannot equip armor.

Solution:

• First put on a flight suit

This should enable you to put on armor. You cannot equip armor in Alpha 3.15 over regular clothes or no clothes, a flight suit is required.

Solution:

• Wait. Stay by your ship and wait for about 2 minutes. The ship will shake and pop into position.

Solution 2:

• Return to the ship spawning terminal. Spawn another ship or try the same ship again.

Ships spawning with parts into the landing pad is an issue and could be for some time to come. Generally waiting or respawning the ship will work. Changing server regions might help also.

Issue:

Your character is missing eyes. Many things don’t work such as mobiGlas and inventory.

Solution:

Change your appearance in the character customization screen and save. Relaunch the persistent universe and your eyes should be back

Solution 2:

If changing appearance doesn’t work to fix the eyes missing, then go to Arena Commander and launch a Free Flight. Relaunch the persistent universe.

Final Solution:

If this still does not work perform a character reset .

Issue:

Going into water causes the player character to die.
 

Solution:

Stay away from water. Water physics such as swimming or ship floating are not in yet.
 

Issue:

When trying to change a ship loadout the ship is not in the list.

Solution:

Ships can only be modified from the same location they are stored.

• Make sure that your ship is available and not destroyed or unknown
• Make sure you are at the same location as the ship
• This should allow you to edit your ship’s loadout

Be sure to claim the ship if necessary. This will rest the ship’s location and loadout removing any damage or items stored in the ship.

Issue:

Trying to land the ship seems very unstable.

Solution:

Turn off proximity assist. Proximity assist might be causing your ship to do strange things near landing pads.

• Go to menu (ESC)
• Scroll down and look for Flight – Proximity Assist Defaults On
• Turn off

Issue:

The elevator in your building is missing.

Solution:

Turn around and walk away from the elevator.

• Walk as far down the hallway away from the elevator as you can
• Wait a while
• Return to the elevator
• The elevator should now appear

Solution 2:

Change server by relaunching Star Citizen and changing region (EU, US, AU).

Invictus Free Fly Launch Week is an in-game Star Citizen event where people can playtest Star Citizen for free for the duration of the event. There will be an in-game ship exhibitions on different days and players will have access to fly a selection of ships changing every two days for the duration of the event.

Creating your account is your first step into the Star Citizen universe. Using a referral code grants you an extra 5000 UEC (in game credits) if you decide to one day purchase the game. You only get one chance to enter a referral code and that is at the moment you create your account.

Creating an account is free (whether you buy the game or not). However, if you do not enter a referral code when you create the account you will not be able to add the referral code to the account later, therefore losing your chance to get 5000 free UEC when you purchase Star Citizen on the account. While you will still be able to make another account and then use a referral code it is recommended to use the referral code  when signing up so that you do not forget at a later date.

Click here to go to the official RSI website and create your account now. Clicking this link will automatically fill in the referral code so no mistake is possible.

Use this referral code: STAR-H3MY-F5SH

Further reading: Star Citizen Referral Code

CIG games including Star Citizen and Squadron 42 have the following minimum requirements. CIG strongly recommend having a system with these minimums to effectively install, load, and play the games.

• Windows 7 (64bit) with Service Pack 1, Windows 8 (64bit), Windows 10 – Anniversary Update (64bit)
• DirectX 11 Graphics Card with 4GB RAM
• Quad Core CPU
• 16GB+ RAM
• SSD (or M.2) required

CIG also recommend the following:

• Drive should be NTFS formatted with at least 72 GB for the RSI Launcher and Star Citizen for install and at least 20GB (SSD) additional space for the pagefile
• Microsoft .NET Framework 3.5 and 4.5.2
• Ports opens for TCP 8000 – 8020 and UDP 64090 – 64110

CIG do not currently support Linux or Mac OSX Operating Systems but it is planned in the future.

After you have created the account and checked that your system can run the game and has enough storage go to the Star Citizen download page:

https://robertsspaceindustries.com/download

Anyone wishing to try Star Citizen for free can download and play for free during the event.

Each day from Friday 22nd May 2020 to the 29th May 2020 a different manufacturer will have its ships available for free flight. Given time constraints players should research which ships they want to test as time may not permit to test all of them. From May 30th to June 1st 2020 it’s possible players could have access to surprise ships or others.

Roberts Space Industries offer a new official Getting Started Guide (May 2020).

If you are unfamiliar how to play and what is included in Alpha 3.9 please read (and bookmark) the Star Citizen Alpha 3.9 New Player Guide.

Make sure to bookmark and reference the Alpha 3.9 Controls & Key Bindings.

If you spawned at Area 18 exit your hab (the room you start in) and head down the elevator then follow the signs to the convention center.

If you get lost or spawned elsewhere your best bet is to ask other players to take you to the expo. To open chat press F12 and then press ENTER to start typing. Press TAB to change from (Direct Message to Global Chat).

Saturday 30th May -> Monday June 1st May: Drake Interplanetary

• Buccaneer
• Caterpillar
• Cutlass Black
• Cutlass Blue
• Cutlass Red
• Dragonfly Black
• Herald

Please check the following items before your free fly:

• You have set up an account and used the referral code
• You have checked the system requirements (and have 72GB free on SSD plus 20GB pagefile)
• You have downloaded the game (https://robertsspaceindustries.com/download)
• You have researched which points of interest you intend to visit
• You have a suitable webcam (30fps to 60fps) for FOIP – Optional
• You have a Joystick – Optional

“Invictus Launch Week, also commonly known as Fleet Week, is the period between Emancipation Day and Armistice Day that marks the beginning of the new recruitment year for the UEE Navy.

In addition to high-flying public demonstrations from the naval fleet, the galaxy’s top vehicle manufacturers often utilize the festivities to showcase the ships and armament they supply to the military. This year, official proceedings will be held at Area18, ArcCorp, with spacecraft showcases at the Bevic Convention Center and a special demonstration by the 999th Squadron.

During Invictus Launch Week, everyone has the opportunity to see some of the verse’s biggest, best, and most iconic ships up close. Different manufacturers take over every other day, so keep checking back to be inspired by everything the event has to offer.

Most ships on display are available to test-fly for free, so just select the ship you want, and take to the skies.

Check out the schedule below to plan your test flights. Have fun and fly safe!”

– From the official event description.

Steps to upgrading to the new launcher (for a fresh install go straight to step 2):

1. Uninstall the old RSI Launcher (not the game just the launcher)
2. Install the new Launcher you downloaded from the official RSI website.

Landing on landing pads and in hangars requires that pilots first request landing permission. This can be done via the ship’s Multi-Function Display (MFD) panels (Hold F and click to interact) or by opening the contacts list in MobiGlas (F11).

If you have a CrimeStat landing permission will be denied at many locations in Stanton. Landing without requesting permission on a pad or hangar will incur fines and possibly a crime rating.

Landing Steps:

1. Approach station / spaceport
2. Go to Comms (Ship MFD) or Open Mobiglas Comms (F11) and Request Landing Permission
3. Land at assigned pad

Star Citizen Alpha 3.9 offers significant amounts of gameplay while still only being a tiny fraction of what is eventually planned for Star Citizen. While the final vision describes hundreds of star systems to explore the current Alpha takes place in the Stanton System only. Even so, this offers testers with more gameplay than many released games, not to mention one of the biggest seamless play areas of any multiplayer game.

Despite the bugs caused by the game still being under construction, many hours of entertainment can be had and Alpha 3.9 expands the playable scope further. The amount of things to do in game is too long for a full list for the purpose of this article but here are some of the options. Even though credits are reset periodically during Star Citizen Alpha, it can still be fun to see how much can be accumulated before each reset.

• Playtesting the various missions in game from bounty hunting to cargo delivery
• Sandbox in game money making gameplay testing (see below)
• Sandbox in game events created by orgs or streamers
• Exploring (although there’s not much to find)
• Piracy (very basic)
• Racing ships
• FPS combat
• Mining (in ship and on foot)

There are already about 100 flyable ships and usable vehicles out of so far 150 announced (source: Reddit) that are publicly known at this time.

For more a more in depth look at the Star Citizen Economy please read this article -> https://scfocus.org/star-citizen-economy/

Please note that game progress database wipes can happen frequently in Alpha. To check the frequency visit the economy page mentioned above.

There are several ways that players can earn in game credits (aUEC) while play testing Star Citizen Alpha.

Since Star Citizen is a sandbox game it is possibly to earn your way without using any of the scripted on-rails missions.

Let’s look at some of the ways to make money in Star Citizen Alpha 3.9:

Scripted missions:

• Cargo Delivery
• Investigation
• Combat (pirate or merc)
• Maintenance
• Prison Transport Operation
• Bunker Missions
• Ship combat missions
• Others

Sandbox ways to make money:

• Mining
• Harvesting
• Cargo running
• Theft and sale of illicit goods at mission outposts
• Space taxi driver
• Bounty hunting

Read Star Citizen Easy Money Making Guide for Beginners

The most profitable missions for beginners are cargo delivery or combat assistance. This is where choosing the Starter Ship that is best for you is important. Read the Getting Started – Buying A Game Package article or check the list of Best Ships in Star Citizen.

Gaining a crime rating can happen very easily for new players. Since a criminal rating even as low as 1 can influence what pads players can land on and the availability of missions it is extremely important for new players to know how to clear their rating.

The following methods can be used in Alpha 3.9 to reset your rating:

• Hacking a UEE terminal to reset the archive
• Serving your sentence in prison
• Paying your fines – if your CrimeStat is low enough

One of the sandbox ways of making money is to run cargo of illicit goods. Illicit goods can be found at many outposts. Websites to find ideal cargo routes can be found on the Star Citizen Resources page.

Players can take missions to the secret drug labs and then remember the location via triangulation of waypoints.

Black Market Economy is recommended for advanced players and not for beginners.

Logging Out

Star Citizen automatically stores the player’s spawn point when landing at major space ports. The last visited major landing port will be where the player respawns when resuming from a previous play session.

It is also possible to use ship beds as spawn points. Logging out in a ship’s bed will allow players to continue where they left off for the next play session.

For the location spawn point to be stored a player must land at the station on a pad. This does not work for outposts.

Bed Logout

Ships with beds allow players to log out and upon reloading the game they will find themselves in their ship.

Persistence of Items

Between sessions not everything persists as of Alpha 3.9. Things that do not persist:

• Small arms gained in FPS combat from NPCs or players
• Missions accepted via the MobiGlas will also not resume upon loading

This that persist:

• Weapons, armor and items purchased (including consumables like food or water)
• Player reputation
• Account balance
• Ships or components purchased in game

Source: Reddit (Click to visit original).

New Recruits:

• Can I run Star Citizen? – System Specifications (Article)
• Creating a Star Citizen account (Article)
• Installing the new Launcher
• Learning to fly

Existing Recruits:

• Installing the new Launcher

Alpha 3.7 Content (All payers):

• Content in Alpha 3.7
• Things to to do in Alpha 3.7
• Making Money in Alpha 3.7
• The Law System
• Removing your Criminal Rating
• Black Market Economy
• Logging Out Persistance
• Keys & Bindings for Alpha 3.7 (Article)

Bonus Content:

• Special Achievements in Alpha 3.7

The New Launcher Version 1.3.0 is required for Star Citizen PTU and Live.

To check if your launcher is the latest version (v.1.3.0) open the Star Citizen Launcher and check the version in the bottom right.

Steps to upgrading to the new launcher (for a fresh install go straight to step 2):

1. Uninstall the old RSI Launcher (not the game just the launcher)
2. Install the new Launcher you downloaded from the official RSI website.

Landing on landing pads and in hangars requires that pilots first request landing permission. This can be done via the ship’s MFD panels (Hold F and click to interact) or by opening the contacts list in MobiGlas (F11).

If you have a crime stat landing permission will be denied at many locations in Stanton. Landing without requesting permission on a pad or hangar will incur fines and possibly a crime rating.

Star Citizen Alpha 3.7 offers significant amounts of gameplay while still only being a tiny fraction of what is eventually planned for Star Citizen. While the final vision describes hundreds of star systems to explore the current Alpha takes place in the Stanton System only. Even so, this offers testers with more gameplay than many released games, not to mention one of the biggest seamless play areas of any game.

Despite the bugs caused by the game still being under construction, many hours of entertainment can be had. The amount of things to do in game is too long for a full list for the purpose of this article but here are some of the options. Even though credits are reset periodically during Star Citizen Alpha, it can still be fun to see how much can be accumulated before each reset.

• Playtesting the various missions in game from bounty hunting to cargo delivery
• Sandbox in game money making gameplay testing (see below)
• Sandbox in game events created by orgs or streamers
• Exploring (although there’s not much to find)
• Piracy (very basic)
• Racing ships
• Mining (in ship and on foot)

There are already about 100 flyable ships and usable vehicles out of so far 150 announced (source: reddit) that are publicly known at this time.

For more a more in depth look at the Star Citizen Economy please read this article -> https://scfocus.org/star-citizen-economy/.

Please note that game progress database wipes happen frequently in Alpha. To check the frequency visit the economy page mentioned above.

There are several ways that players can earn in game credits (aUEC) while play testing Star Citizen Alpha. One player even being able to go from an Aurora starter ship all the way to purchasing in game a Anvil Arrow relatively swiftly (Reddit link).

Since Star Citizen is a sandbox game it is possibly to earn your way without using any of the scripted on-rails missions.

Let’s look at some of the ways to make money in Star Citizen Alpha 3.7:

Scripted missions:

• Cargo Delivery
• Investigation
• Combat (pirate or merc)
• Maintenance

Sandbox:

• Mining
• Harvesting
• Cargo running
• Theft and sale of illicit goods at mission outposts
• Space uber driver

The most profitable missions for beginners are cargo delivery or combat assistance. This is where choosing the Starter Ship that is best for you is important. Ships like the Mustang Alpha or the Aurora MR are good for cargo delivery, ships like the Arrow is geared for combat.

Official Crime Rating FAQ – https://support.robertsspaceindustries.com/hc/en-us/articles/360008162913-Crime-Rating-FAQ

In Alpha 3.6 the Black Market economy was enhanced and in 3.7 continues to be refined. One of the sandbox ways of making money is to run cargo of illicit goods. Illicit goods can be found at many outposts. Websites to find ideal cargo routes can be found on the Star Citizen Resources page.

Players can take missions to the secret drug labs but after the missions have been completed the drug lab locations will no longer be available. As such it is important for players to find alternative methods of “remembering” how to reach these locations.

Black Market Economy is recommended for advanced players and not for beginners.

Logging Out

Star Citizen automatically stores the player’s spawn point when landing at major space ports. The last visited major landing port will be where the player respawns when resuming from a previous play session.

It is also possible to use ship beds as spawn points. Logging out in a ship’s bed will allow players to continue where they left off for the next play session.

Persistence of Items

Between sessions not everything persists as of Alpha 3.7.1. Things that do not persist:

• Small arms gained in FPS combat from NPCs or players
• Missions accepted via the MobiGlas will also not resume upon loading

Source: Reddit (Click to visit original).